For U.S. residents only, within 90 days of the retail purchase, the original end-use purchaser can register the product with AKiTiO and receive an additional 1 year of warranty, resulting in a 3-year limited warranty. During the extended warranty period, we will, at our sole option, repair or replace any defective parts, unless these components can no longer be repaired or obtained from the original manufacturer. Cables, hard disk drives, solid state drives and other storage media are excluded from the extended warranty.

How to register a product

  1. Login using your existing account or create a new one if you don't have a user account yet.
    product registration 01
  2. In the user menu, click on Product Registration.
    product registration 02
  3. Fill out the required fields, upload a copy of your invoice or purchase receipt and then click Register.
    product registration 03
  4. After you have succesfully registered the product, click on Product Registration List.
    product registration 04
  5. All your registered products are listed here.
    product registration 05

How to locate the serial number

The serial number is printed on a sticker on both the retail box and on the product itself.

big s1big s2

If 14 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

Who is covered?

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What is covered and for how long?

Unless a different warranty period is stated in the documentation provided with your AKiTiO product, for a period of 2 years from the date of retail purchase by the original end-use purchaser, AKiTiO warrants that this product, when delivered to you in new condition, in original packaging, from an authorized AKiTiO reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

How to extend the warranty?

For U.S. residents only, withing 90 days of the retail purchase, the original end-use purchaser can register the product with AKiTiO and receive an additional 1 year of warranty, resulting in a 3-year limited warranty. During the extended warranty period, we will, at our sole option, repair or replace any defective parts, unless these components can no longer be repaired or obtained from the original manufacturer. Cables, hard disk drives, solid state drives and other storage media are excluded from the extended warranty.

What is the expiration date of your warranty?

You can lookup the date of manufacture and the expiration date of the warranty by entering the serial number of your product below. If you have previousy registered your product, the extended warranty will be taken into consideration. If you haven't registered your product but still have proof of purchase, the limited warranty expires 2 years after the date of purchase by the original end-use purchaser.

  1. Serial number(*)
    Invalid Input
  2. Captcha
    Invalid Input
  3. Lookup

What is not covered?

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instrutions; accident; excess moisture; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condiition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-AKiTiO products; product that requires modification or adaption to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What must you do?

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that AKiTiO or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and ship-to address by following our RMA procedure. You must return the covered hard disk drive using approved packaging to our logistics center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

What will we do?

During the warranty period, we will, at our sole option, repair or replace any defective parts within a reasonable period of time and free of charge. We may replace your product with a product that was previously used, repaired and tested to meet AKiTiO specifications. You are responsible for importation of the replacement product, if applicable. For any products that include a drive, we will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. AKiTiO warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

What we will not do?

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

International policies

For warranty issues, customers should return damaged units to the country where they were purchased. If a customer prefers to have a product repaired in a country other than where they purchased it, then there may be an additional fee. Although this would not apply to Akitio USA. Akitio USA will repair or replace any unit bought anywhere in the world for free as long as it is still under warranty. However, warranty claims outside of the US will require that the customer pay shipping both ways as well as any duty, taxes, etc. and return the product to our authorized service center in Taiwan.

Other conditions

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETER EXPRESSED OR IMPLIED, WRITTE OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AKITIO'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENt SHALL AKITIO BE LIABLE FOR LOSS, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR AKITIO PRODUCT. This warranty is void if the label bearing the serial number has been removed or defaced.

The Return Merchandise Authorization (RMA) form is used to authorize the return of defective goods for repair and/or replacement during the approved warranty period.

RMA procedure for resellers:

  1. Go to our Help Desk and create a new ticket, making sure to select RMA Request for the department. In the message you can simply let us know that you have some goods that need repair. If this is your first time, submitting a ticket will automatically create an account for you on the help desk. If you already have an account, please login to the help desk first, before you submit the ticket.

  2. The ticket code (e.g. RMA-2B9436PZIS) of your RMA request is going to be your RMA number. With this number you can now submit the RMA application form.
    rma code2
    rma code

  3. After receiving the RMA application, our staff will contact you through the help desk with further details on how to return the product (this may take up to 2 business days).

  4. Upon receiving confirmation from us, return the products (in the original packaging if possible), and make sure to visibly write the RMA Number (ticket number of your RMA request) on the outside of the package. The RMA Number is only valid for 30 days from the date it is issued. Packages which arrive at our service location without an RMA Number will require additional handling as well as additional time for repair or replacement and may be discarded.

  5. When returning storage products, please backup all data and remove any storage media that you have personally installed. If you purchased the product with a pre-installed drive, please do NOT attempt to remove it as this will VOID your warranty. AKiTiO is not responsible for any loss of data or storage media.

  6. Products with physical damage will void the warranty. AKiTiO is not responsible for any shipping damage. If products arrive damaged, we will contact you to find out how you would like us to deal with the product. If necessary, we will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.

  7. Customer is responsible for paying the shipping to our service location. Any shipment sent as COD or billed to our recipient will be returned to the sender or discarded at our discretion.

  8. AKiTiO will ship the repaired unit back via FedEX or UPS ground. Customer can pay extra for overnight shipping. Please contact our customer service department for rates.

  9. The completion of the RMA process may take up to 30 business days from the time the product is received by our RMA Department.

RMA Application Form for Resellers
  1. RMA Number(*)
    Invalid Input
  2. Company Name(*)
    Please let us know your name.
  3. Contact Person(*)
    Please let us know your name.
  4. Contact Email(*)
    Please let us know your email address.
  5. Phone(*)
    Please input a valid phone number.
    Accepted characters are +-()
  6. Address(*)
    Invalid Input
  7. City(*)
    Invalid Input
  8. State
    Invalid Input
  9. ZIP code(*)
    Invalid Input
  10. Country(*)
    Invalid Input
  11. Invoice Number(s)(*)
    Invalid Input
  12. 1st Product(*)
    Invalid Input
  13. Quantity(*)
    Invalid Input
  14. Serial Number(s)(*)
    Invalid Input
  15. Defect(s) / Remarks
    Invalid Input
  16. 2nd Product
    Invalid Input
  17. Quantity
    Invalid Input
  18. Serial Number(s)
    Invalid Input
  19. Defect(s) / Remarks
    Invalid Input
  20. 3rd Product
    Invalid Input
  21. Quantity
    Invalid Input
  22. Serial Number(s)
    Invalid Input
  23. Defect(s) / Remarks
    Invalid Input
  24. Invalid Input

RMA Application Form
  1. RMA Number(*)
    Invalid Input
  2. First Name(*)
    Please let us know your name.
  3. Last Name(*)
    Please let us know your name.
  4. Email(*)
    Please let us know your email address.
  5. Phone(*)
    Please input a valid phone number.
    Accepted characters are +-()
  6. Address(*)
    Invalid Input
  7. City(*)
    Invalid Input
  8. State
    Invalid Input
  9. ZIP code(*)
    Invalid Input
  10. Country(*)
    Invalid Input
  11. Product(*)
    Invalid Input
  12. MAC Address (NAS only)
    Invalid Input
  13. Serial Number(*)
    Invalid Input
  14. Purchase Date(*)

    Invalid Input
  15. Vendor(*)
    Invalid Input
  16. Invoice or Receipt
    Invalid Input
  17. Defect or Problem(*)
    Invalid Input
    Short description of the problem and why the product needs to be repaired. This can be a very short summary, because the details should have been discussed with our support staff already prior to submitting this form.
  18. Invalid Input

[Portable Storage] [Desktop Storage] [Network Storage] [Accessories]

Portable Storage (2.5" HDD Enclosures)
Product PDF manual Note
aDrive U3 [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO Palm RAID [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO Thunder2 Quad Mini [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder2 Storage-AV [EN]  
AKiTiO Thunder3 Quad Mini [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO ThunderGo [EN/DE/ES/FR/CH/KO/JP]  
FD-2500 U3 [EN/DE/ES/FR]  
Neutrino Thunder D3 [EN/DE/ES/FR/CH-T/CH-S/JP] HDD installation [EN/DE/ES/FR/CH-T/CH-S/JP]
Vibration damping pads [EN]
Neutrino Thunder Duo [EN/DE/ES/FR/CH-T/CH-S/JP] HDD installation [EN/DE/ES/FR/CH-T/CH-S/JP]
Vibration damping pads [EN]
Neutrino Thunderbolt Edition [EN/DE/ES/FR/CH-T/CH-S/JP]  
Neutrino U3.1 [EN/DE/ES/FR/CH/KO/JP]  
SK-2500 Series / Neutrino U3+ [EN/DE/ES/FR]  
SK-2520 U3.1 [EN/ES/DE/FR/CH/KO/JP]  
Taurus Mini Super-S LCM [EN] [DE] [ES] [FR] Setup guide [EN/DE/ES/FR]
Taurus Mini Super-S3 LCM [EN] Setup guide [EN/DE/ES/CH-T]
Desktop Storage (3.5" HDD Enclosures)
Product PDF manual Note
AKiTiO Thunder2 Duo Pro [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder2 Quad [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO Thunder3 Duo Pro [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder3 Quad [EN/DE/ES/FR/CH/KO/JP]  
MD4 U3e [EN/DE/ES/FR/CH-T/CH-S/JP]  
NT2 U3 [EN/DE/ES/FR] Setup guide [EN/DE/ES/FR]
NT2 U3e [EN/DE/ES/FR] Setup guide [EN/DE/ES/FR]
NT2 U3.1 [EN/DE/ES/FR/CH/KO/JP]  
NT2 U31C [EN/DE/ES/FR/CH/KO/JP]  
SK-3500 Series [EN/DE/ES/FR]  
SK-3501 Series [EN/DE/ES/FR]  
Taurus Super-S LCM [EN] [DE] [ES] [FR] Setup guide [EN/DE/ES/FR]
Taurus Super-S3 LCM [EN] Setup guide [EN/DE/ES/FR/CH-T/CH-S/JP]
Thunder3 Quad X [EN/ES/DE/FR/CH/KO/JP]  
Thunder3 RAID Station [EN/ES/DE/FR/CH/KO/JP]  
Hydra Super-S LCM [EN] [DE] [ES] [FR] Setup guide [EN/DE/ES/FR]
Network Storage (Network Attached Storage)
Product PDF manual Note
Cloud Hybrid [EN/DE/ES/FR] More info on Wiki
Cloud Hybrid Duo [EN/DE/ES/FR] More info on Wiki
MyCloud Mini [EN/DE/FR/ES/IT/JP/CH-T/CH-S] More info on Wiki
MyCloud ONE [EN/DE/FR/ES/IT/JP/CH-T/CH-S] More info on Wiki
MyCloud Duo [EN/DE/FR/ES/IT/JP/CH-T/CH-S] More info on Wiki
MyCloud Pro [EN/DE/FR/ES/IT/JP/CH-T/CH-S/KO] More info on Wiki
NT2 LAN [EN] [CH-T]  
Other Products & Accessories
Product PDF manual Note
5-Speed 10G/NBASE-T™ PCIe Network Card [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Node [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO T3T [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder Dock [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO Thunder SATA Go [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder2 10G Network Adapter [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder2 Dock [EN/DE/ES/FR/CH/KO/JP]  
AKiTiO Thunder2 PCIe Box [EN/DE/ES/FR/CH-T/CH-S/JP]  
AKiTiO Thunder3 PCIe Box [EN/DE/ES/FR/CH-T/CH-S/JP]  
Neutrino Bridge [EN/DE/ES/FR/CH/KO/JP]  
Node Lite [EN/ES/DE/FR/CH/KO/JP]  
Node Pro [EN/ES/DE/FR/CH/KO/JP]  
Thunder3 10G Network Adapter [EN/DE/ES/FR/CH/KO/JP]  

This article is for AKiTiO resellers, providing an index of pages you might need to access on this website when doing business with us.

Contact

If you are already in contact with someone at AKiTiO, please feel free to e-mail or call that person directly. If this is your first time or you cannot reach anyone at our office, you can contact us through the ticketing system at [Support > Help Desk].

RMA request

To return defective products for repair, please follow the RMA procedure for resellers.

Product images

To download high resolution images of our products, go to [Newsroom > Media Kit]. The files can be found at the bottom of the article.

Documents

Documents and files related to AKiTiO and AKiTiO products.

Files
FileDescriptionFile sizeLast modified
Download this file (RoHS-declaration-acessories-inX8-20170318.pdf)AccessoriesRoHS declaration for accessories971 kBMar 20, 2017
Download this file (RoHS-declaration-discontinued-products-inX8-20170318.pdf)Discontinued ProductsRoHS declaration for discontinued products814 kBMar 20, 2017
Download this file (RoHS-declaration-storage-with-drives-inX8-20170318.pdf)Storage Products with DrivesRoHS declaration for storage products with drives968 kBMar 20, 2017
Download this file (RoHS-declaration-Thunderbolt-series-inX8-20170318.pdf)Thunderbolt (1) ProductsRoHS declaration for Thunderbolt (1) products177 kBMar 20, 2017
Download this file (RoHS-declaration-Thunderbolt2-series-inX8-20170318.pdf)Thunderbolt 2 ProductsRoHS declaration for Thunderbolt 2 products817 kBMar 20, 2017
Download this file (RoHS-declaration-Thunderbolt3-series-inX8-20170318.pdf)Thunderbolt 3 ProductsRoHS declaration for Thunderbolt 3 products816 kBMar 20, 2017
Download this file (RoHS-declaration-USB31-series-inX8-20170318.pdf)USB 3.1 ProductsRoHS declaration for USB 3.1 products815 kBMar 20, 2017

The Return Merchandise Authorization (RMA) form is used to authorize the return of defective goods for repair and/or replacement during the approved warranty period. Before you submit your RMA application, be sure that you have contacted a member of our technical support team to confirm that your product is actually defective. You must email the technical support department to receive an RMA ID number which will be required to submit the RMA application.

RMA Procedure:

  1. Go to our Help Desk to create a ticket. For the department, select RMA Request, fill out the form and explain the problem you are experiencing in as much detail as possible. If you already have an open ticket with tech support, you do not need to submit a new ticket.

  2. Our staff will work with you to solve the problem but if a return of the product is required, we will advise you to submit an RMA application.

  3. When advised by our staff, submit the RMA application form. A copy of the original proof of purchase must be sent together with this form to obtain warranty service. Upload the scan as an attachment. If you have more than one document, please create a ZIP archive and upload the ZIP file instead.

  4. After receiving the RMA application, our staff will contact you with further details on how to return the product (this may take up to 2 business days).

  5. Upon receiving confirmation from us, return the product (in the original packaging if possible), and make sure to visibly write the RMA Number (ticket number of your RMA request) on the outside of the package. The RMA Number is only valid for 30 days from the date it is issued. Packages which arrive at our service location without an RMA Number will require additional handling as well as additional time for repair or replacement and may be discarded.

  6. When returning storage products, please backup your data and remove any storage media that you have personally installed. If you purchased your product with a pre-installed drive, please do NOT attempt to remove it as this will VOID your warranty. AKiTiO is not responsible for any loss of data or storage media.

  7. Products with physical damage will void the warranty. AKiTiO is not responsible for any shipping damage. If products arrive damaged, we will contact you to find out how you would like us to deal with the product. If necessary, we will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.

  8. Customer is responsible for paying the shipping to our service location. Any shipment sent as COD or billed to our recipient will be returned to the sender or discarded at our discretion.

  9. AKiTiO will ship the repaired unit back via FedEX or UPS ground. Customer can pay extra for overnight shipping. Please contact our customer service department for rates.

  10. The completion of the RMA process may take up to 30 business days from the time the product is received by our RMA Department.