Information Center - Technical Articles - Whitepapers

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Last Updated: Sunday, March 06, 2016

If 14 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

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Last Updated: Wednesday, March 04, 2020

Who is covered?

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What is covered and for how long?

Unless a different warranty period is stated in the documentation provided with your AKiTiO product, for a period of 2 years from the date of retail purchase by the original end-use purchaser, AKiTiO warrants that this product, when delivered to you in new condition, in original packaging, from an authorized AKiTiO reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What is the expiration date of your warranty?

You can lookup the date of manufacture and the expiration date of the warranty by entering the serial number of your product below. If you have previousy registered your product, the extended warranty will be taken into consideration. If you haven't registered your product but still have proof of purchase, the limited warranty expires 2 years after the date of purchase by the original end-use purchaser.

What is not covered?

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instrutions; accident; excess moisture; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condiition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-AKiTiO products; product that requires modification or adaption to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What must you do?

If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that AKiTiO or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and ship-to address by following our RMA procedure. You must return the covered hard disk drive using approved packaging to our logistics center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.

What will we do?

During the warranty period, we will, at our sole option, repair or replace any defective parts within a reasonable period of time and free of charge. We may replace your product with a product that was previously used, repaired and tested to meet AKiTiO specifications. You are responsible for importation of the replacement product, if applicable. For any products that include a drive, we will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. AKiTiO warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

What we will not do?

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

International policies

For warranty issues, customers should return damaged units to the country where they were purchased. If a customer prefers to have a product repaired in a country other than where they purchased it, then there may be an additional fee. Although this would not apply to Akitio USA. Akitio USA will repair or replace any unit bought anywhere in the world for free as long as it is still under warranty. However, warranty claims outside of the US will require that the customer pay shipping both ways as well as any duty, taxes, etc. and return the product to our authorized service center in Taiwan.

Other conditions

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETER EXPRESSED OR IMPLIED, WRITTE OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AKITIO'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENt SHALL AKITIO BE LIABLE FOR LOSS, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR AKITIO PRODUCT. This warranty is void if the label bearing the serial number has been removed or defaced.

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Last Updated: Thursday, May 17, 2018

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Last Updated: Wednesday, April 22, 2020

[Portable Storage] [Desktop Storage] [Network Storage] [Accessories]

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Last Updated: Wednesday, July 20, 2022

This article is for AKiTiO resellers, providing an index of pages you might need to access on this website when doing business with us.

Product images

To download high resolution images of our products, go to [Newsroom > Media Kit]. The files can be found at the bottom of the article.

Documents

Documents and files related to AKiTiO and AKiTiO products.

Files

File	Description	File size	Last modified
Accessories	RoHS declaration for accessories	971 kB	Mar 20, 2017
Discontinued Products	RoHS declaration for discontinued products	814 kB	Mar 20, 2017
Storage Products with Drives	RoHS declaration for storage products with drives	968 kB	Mar 20, 2017
Thunderbolt (1) Products	RoHS declaration for Thunderbolt (1) products	177 kB	Mar 20, 2017
Thunderbolt 2 Products	RoHS declaration for Thunderbolt 2 products	817 kB	Mar 20, 2017
Thunderbolt 3 Products	RoHS declaration for Thunderbolt 3 products	816 kB	Mar 20, 2017
USB 3.1 Products	RoHS declaration for USB 3.1 products	815 kB	Mar 20, 2017

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Last Updated: Thursday, June 06, 2019

The Return Merchandise Authorization (RMA) form is used to authorize the return of defective goods for repair and/or replacement during the approved warranty period.

RMA Procedure:

1. Go to Macsales.com and request a return or call 1-800-275-4576 for USA and 1-815-338-8685 for international returns to setup an RMA.
   
   
2. When using the online form, if you don't have an account already at Macsales.com, click on "I don't have an account" to fill out the form and submit the request. For the order number, use the number on your purchase receipt or invoice, even if it's not from Macsales.com. For the request type, select "Replacement".
   
   
3. Upon receiving confirmation from the support team at Macsales.com, return the product (in the original packaging if possible).

Important Notices:

• When returning storage products, please backup your data and remove any storage media that you have personally installed. If you purchased your product with a pre-installed drive, please do NOT attempt to remove it as this will VOID your warranty. AKiTiO is not responsible for any loss of data or storage media.
  
  
• Products with physical damage will void the warranty. AKiTiO is not responsible for any shipping damage. If products arrive damaged, we will contact you to find out how you would like us to deal with the product. If necessary, we will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.
  
  
• Customer is responsible for paying the shipping to our service location. Any shipment sent as COD or billed to our recipient will be returned to the sender or discarded at our discretion.
  
  
• The completion of the RMA process may take up to 30 business days from the time the product is received by our RMA Department.