The Return Merchandise Authorization (RMA) form is used to authorize the return of defective goods for repair and/or replacement during the approved warranty period.

RMA procedure for resellers:

  1. Go to our Help Desk and create a new ticket, making sure to select RMA Request for the department. In the message you can simply let us know that you have some goods that need repair. If this is your first time, submitting a ticket will automatically create an account for you on the help desk. If you already have an account, please login to the help desk first, before you submit the ticket.

  2. The ticket code (e.g. RMA-2B9436PZIS) of your RMA request is going to be your RMA number. With this number you can now submit the RMA application form.
    rma code2
    rma code

  3. After receiving the RMA application, our staff will contact you through the help desk with further details on how to return the product (this may take up to 2 business days).

  4. Upon receiving confirmation from us, return the products (in the original packaging if possible), and make sure to visibly write the RMA Number (ticket number of your RMA request) on the outside of the package. The RMA Number is only valid for 30 days from the date it is issued. Packages which arrive at our service location without an RMA Number will require additional handling as well as additional time for repair or replacement and may be discarded.

  5. When returning storage products, please backup all data and remove any storage media that you have personally installed. If you purchased the product with a pre-installed drive, please do NOT attempt to remove it as this will VOID your warranty. AKiTiO is not responsible for any loss of data or storage media.

  6. Products with physical damage will void the warranty. AKiTiO is not responsible for any shipping damage. If products arrive damaged, we will contact you to find out how you would like us to deal with the product. If necessary, we will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.

  7. Customer is responsible for paying the shipping to our service location. Any shipment sent as COD or billed to our recipient will be returned to the sender or discarded at our discretion.

  8. AKiTiO will ship the repaired unit back via FedEX or UPS ground. Customer can pay extra for overnight shipping. Please contact our customer service department for rates.

  9. The completion of the RMA process may take up to 30 business days from the time the product is received by our RMA Department.