Who is covered?
This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
What is covered and for how long?
Unless a different warranty period is stated in the documentation provided with your AKiTiO product, for a period of 2 years from the date of retail purchase by the original end-use purchaser, AKiTiO warrants that this product, when delivered to you in new condition, in original packaging, from an authorized AKiTiO reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.
How to extend the warranty?
For U.S. residents only, withing 90 days of the retail purchase, the original end-use purchaser can register the product with AKiTiO and receive an additional 1 year of warranty, resulting in a 3-year limited warranty. During the extended warranty period, we will, at our sole option, repair or replace any defective parts, unless these components can no longer be repaired or obtained from the original manufacturer. Cables, hard disk drives, solid state drives and other storage media are excluded from the extended warranty.
What is the expiration date of your warranty?
You can lookup the date of manufacture and the expiration date of the warranty by entering the serial number of your product below. If you have previousy registered your product, the extended warranty will be taken into consideration. If you haven't registered your product but still have proof of purchase, the limited warranty expires 2 years after the date of purchase by the original end-use purchaser.
What is not covered?
This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instrutions; accident; excess moisture; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condiition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-AKiTiO products; product that requires modification or adaption to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the troubleshooting procedures that AKiTiO or your reseller provides. To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and ship-to address by following our RMA procedure. You must return the covered hard disk drive using approved packaging to our logistics center. You must pay any associated transportation charges, duties and insurance in shipping the drive to our logistics center. You should remove all personal information from the product prior to its return.
What will we do?
During the warranty period, we will, at our sole option, repair or replace any defective parts within a reasonable period of time and free of charge. We may replace your product with a product that was previously used, repaired and tested to meet AKiTiO specifications. You are responsible for importation of the replacement product, if applicable. For any products that include a drive, we will not return the original drive; therefore, you are responsible for moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. AKiTiO warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
What we will not do?
Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETER EXPRESSED OR IMPLIED, WRITTE OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AKITIO'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENt SHALL AKITIO BE LIABLE FOR LOSS, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR AKITIO PRODUCT. This warranty is void if the label bearing the serial number has been removed or defaced.