The Return Merchandise Authorization (RMA) form is used to authorize the return of defective goods for repair and/or replacement during the approved warranty period.

RMA Procedure:

  1. Go to Macsales.com and request a return or call 1-800-275-4576 for USA and 1-815-338-8685 for international returns to setup an RMA.

  2. When using the online form, if you don't have an account already at Macsales.com, click on "I don't have an account" to fill out the form and submit the request. For the order number, use the number on your purchase receipt or invoice, even if it's not from Macsales.com. For the request type, select "Replacement".

  3. Upon receiving confirmation from the support team at Macsales.com, return the product (in the original packaging if possible).

Important Notices:

  • When returning storage products, please backup your data and remove any storage media that you have personally installed. If you purchased your product with a pre-installed drive, please do NOT attempt to remove it as this will VOID your warranty. AKiTiO is not responsible for any loss of data or storage media.

  • Products with physical damage will void the warranty. AKiTiO is not responsible for any shipping damage. If products arrive damaged, we will contact you to find out how you would like us to deal with the product. If necessary, we will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.

  • Customer is responsible for paying the shipping to our service location. Any shipment sent as COD or billed to our recipient will be returned to the sender or discarded at our discretion.

  • The completion of the RMA process may take up to 30 business days from the time the product is received by our RMA Department.