A Response to COVID-19 From OWC Founder and CEO, Larry O'Connor
FixAtHome

To start with, if your device is still under warranty and you are able to return it for repair, or you can purchase a new spare part that matches the defective component, we recommend doing so. If that’s not an option, because there isn’t enough time and you need to use the device urgently, or you are currently unable to leave your home, please keep on reading.

Some of the tips in this article are intended for an emergency only and, if not done carefully and properly, could potentially damage the product. Therefore, whenever possible, we recommend returning the device to us for repair.

5-Speed 10G/NBASE-T PCIe Network Card

As of August 1, 2019, the 5-Speed 10G/NBASE-T PCIe Network Card based on the Tehuti TN4010 network controller has been discontinued and this model is no longer being manufactured, sold or maintained.

The 5-Speed 10G/NBASE-T PCIe Network Card was based on Tehuti’s 3rd generation TN4010 10 Gigabit Ethernet controller designed for low-power, low-cost, single-port connectivity required by Application Servers and Workstations.

The replacement for this card can be found under the same name 5-Speed 10G/NBASE-T PCIe Network Card, which is based on the Aquantia AQtion AQC107s chip.

Akitio Mobile Apps Discontinued

Mobile apps for the MyCloud and CloudHybrid series from Akitio have been discontinued and are no longer available for download.

Apps that have already been installed can still be used but might stop working with future updates of iOS and Android.

Please be aware that services at myakitio.com will be discontinued on August 31, 2019. After that, when using the apps, it will be necessary to use the IP address of your device or use a dynamic DNS service instead to login.

Computex 2019

During official business hours, this week, Akitio's doors are open and we welcome any visitors that have come to Taiwan for Computex 2019 in Taipei. Come and stop by our office to see our Thunderbolt storage products and learn more about upcoming products that will be available later this year.

If you would like to stop by, please drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know when you will arrive, so that we can make sure someone is there to receive you. Our office is located just a few minutes from the Dapinglin MRT subway station.

MyAkitio Service Discontinued

Online services at myakitio.com for the MyCloud and the CloudHybrid series from Akitio will be discontinued on August 31, 2019.

Services that will be discontinued include the web portal at myakitio.com, remote assistance, automatic firmware updates as well as updates for the mobile apps.

For those who would like to continue using remote login through the web browser or through the mobile app after the end of this year, please use the IP address instead or sign up for a dynamic DNS service.