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FAQ - Frequently Asked Questions - Knowledge Base

[MyCloud] Do I have to install a program on my computer to locate and access MyCloud?

No, MyCloud makes both local and remote access super simple. Just open a web browser and log on to from any internet connected computer.

  1. You will be asked for the device name. Input the MAC address of your unit (located on the label on the bottom of your device) and you will be taken to the login page.
  2. Enter your username and password (default username and password is: admin).
  3. That's it! For the next time, you can now register a new name for your device under Preferences > Portal Server, so that you don't have to remember the MAC address.

If you have an iPhone or iPad, you can install the free AKiTiO MyCloud App from the Apple App Store. To log in from your iPhone/iPad, it's the same as the login above, all you need to input is your device name and the login credentials to your account.

As of August 31, 2019, services at and Akitio mobile apps are discontinued.