Preparation:

  1. Install the graphics card in the Thunderbolt chassis according to the setup guide of your Thunderbolt chassis.
  2. For Mac users, update your OS to the latest version and make sure your GPU card is one of the compatble cards from AMD that is supported by macOS as seen at https://support.apple.com/en-us/HT208544.
  3. For PC users, update the BIOS, the Thunderbolt firmware (NVM) and the Thunderbolt software (driver) of your computer. After connecting the eGPU, install the corresponding driver for your GPU card.
  4. The first time you connect and use your eGPU, we recommend temporarily disconnecting all other peripherals (e.g. Thunderbolt drives, USB drives, etc.) and for laptop users, plug in the power adapter.