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FAQ - Frequently Asked Questions - Knowledge Base

[MyCloud] How am I supposed to locate my MyCloud device and login?

Go to the web portal at, enter the 12 digits MAC address that is printed on the device and then login. It's not required to install any additional programs on the computer, setup the network router or register the device. In most cases, this method of login works straight out of the box.

At a later point, if you prefer a device name that is easier to remember, you can always register am additional name according to your own preferences (as long as the name is not already taken).

As of August 31, 2019, services at are discontinued. For more details, please see MyAkitio Service Discontinued.